A customer who pays for samples automatically puts more value to them! He professionally evaluated the chances/risks of his project and he invested into the purchase of samples. We mention this here because in the past too often we were asked to send a sample and never got results or a feedback. Swicofil prefers to work with serious and successful customers. 

In view of a long term partnership our policy is to:

• support serious and successful customers in their sample requests
• arrange the necessary samples from all the partners in the world
• charge for the samples and the shipping of them to the client
  (we apply a minimum amount for samples (can be refunded once the customer goes industrial) and on top of that the real shipping costs for courier etc)
• engage for a cost refunding scheme once the project goes commercial and Swicofil can start supplying on a regular basis.

We do thank you for your understanding and wish you a successful start with Swicofil as your reliable and long term partner.

Working policy

Swicofil is a commercial organization and we all love to serve our customers very well. This goal can only be reached if we are able to work efficiently. 

If you are the first time placing an inquiry to Swicofil please understand that everybody's working time is too short and very valuable. May we therefore invite you to bear in mind that only if we know ALL YOUR requirements WELL our staff is able to serve you fast and perfectly. If you do not tell us all behind your inquiry and questions, how should we know and answer them?

To answer questions and to work out offers (you can expect from Swicofil detailed offers which do not leave questions open) represents many hours of work. Most of the materials which we handle originate from different sources and from countries all over the world. The list of products is very vast and this explains the importance of efficiency. In your own interest please regard the following points:

1. Please provide ALL details of your requirements straight from the beginning
   To support you we developed a checklist which you can download and send us fully filled in - very useful for a new activity. Swicofil does not insist on receiving forms if you prefer to provide the minimum  4 pieces of information mentioned here
   If you like to get more detailed explanations what we need to know with each inquiry please follow this link here. 
   
2. Kindly asking you to make sure that you provide full details on your company activity, your motivation/reason why you inquire with us, your full address details and phone numbers etc.
   Anonymous inquiries, especially from mass mail providers like Gmail, Yahoo, Hotmail etc. will no longer be answered!
    
3. If you have questions please be very specific - we do not know what you do not know. 
   (general questions like "what are minimum quantities" or "can we get more information from you on .... " will not be answered - it is preferred that you tell us the quantity you require - this is what we try to meet and base our offer on - if there is a minimum quantity for production reasons we will mention it in our offer accordingly).
   
4. Please remember that freight charges do vary quite substantially - shipping small quantities is far more costly per kg than full container loads. Therefore getting quantity and potential information is vital. 
   
5. Kindly note that samples are not available on stock in our office because the number of products which we handle is far too big. They have to be ordered on a case by case basis. Today all producers insist that samples and shipping costs are paid for. Otherwise they will not provide samples.
   
6. Swicofil is dedicated to yarn and fiber specialities and to highest quality. We are not interested in inquiries for substandards, stock lots etc. 

Should you require more guidance/long term coaching on product developments, new ideas etc. we are more than happy to assist you. Obviously such activities involve a lot more of our time - they are subject  to special agreements where working time and all other costs need to be addressed. 

All Swicofil staff members are grateful for your help to gain time and be more productive.